Refund Policy

At Craftique House, we take pride in the quality and craftsmanship of our products. However, due to the nature of our items, we have a strict refund policy:

• Eligibility for Refunds: Refunds are only considered in cases of damaged or defective items. All claims must be made within 7 days of delivery.
• Non-Refundable Items: Custom-made, personalized, or sale items are not eligible for refunds.
• Refund Process: To request a refund, customers must contact us with proof of purchase and clear photos of the damage or defect. We reserve the right to assess the situation before processing a refund.
• Return Shipping: Customers are responsible for return shipping costs, which are non-refundable.
• Refund Method: If eligible, refunds will be processed to the original payment method within 10-14 business days after approval.

We reserve the right to refuse refunds that do not meet our policy criteria. Thank you for your understanding.